Online Feedback Questionnaire

Now that your loan has settled, could you kindly do us a favour?
 
We would greatly appreciate you taking the time to provide us with your feedback. Positive and constructive criticism are welcomed.

Thank you for the time to answer these questions. Your comments are invaluable.

If you have any questions about completing this form please do not hesitate to contact us.

Regards
David Carruthers 
Director 

Title	DR MISS MR MRS MS
First Name
Last Name
Email Address
Timeliness of returned phone calls?	Poor Fair Good Excellent
Problems were handled	Poor Fair Good Excellent  N/A
Level of Knowledge	Poor Fair Good Excellent
Attention given your individual needs	Poor Fair Good Excellent
Your Overall Impression of our service	Poor Fair Good Excellent
Do you feel that we explained the borrowing process effectively to you?	Yes  No
Do you feel that we helped you clarify your financial goals?	Yes  No
Will you feel comfortable introducing our services to the people you care about?	Yes  No
If yes, who's the next person you know who may need help in the next 3-6 months?
What is the overall impression of the way we work?
What were some of the major benefits you received as a result of working with CFS?
What is one thing we could do to improved our service to you?
How did you find our updating service during the loan process?
How would you describe CFS to your friends, family members and co-workers?
We provide authorisation for CFS to use our comments in printed promotional material, Website Testimonials or Short Story on your Blog. Prior to publishing testimonial on the website CFS will ask me to approve the comments. I understand that only my first initial, surname, and suburb will be used. My full address and telephone details will remain confidential.  Yes No
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